We offer both corporate and public workshops and can tailor them to meet your specific needs. We are consultant partners with NetSpeed Leadership using a unique blend of classroom and electronic learning based solutions. This blended approach is cutting edge technology for promoting learning in the corporate setting.

Seminars:
(Click on each seminar title for more details)

• Hiring the Best Talent
• Getting the Right Start
• Coaching to Redirect
• Turning Performance Problems Around
• Appraising Performance
• Coaching Smart People
• Delegating Smartly

“ I recommend this training for any company that wants its employees to gain more skills in establishing and maintaining customer relationships.” – Gregory Florez, President, First Fitness, Inc., World’s largest fitness consulting firm

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Hiring the Best Talent

• Factor in both skills and talent when selecting employees
• Ask questions that help you identify high performers
• Conduct effective interviews from first to last
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Getting the Right Start

• Set clear performance expectations with the employee
• Get to know the employee and their needs
• Provide useful on-the-job training and feedback
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Coaching to Redirect

• Give constructive feedback so that it can be heard and acted upon
• Own your observations to reduce defensiveness
• Recognize and appreciate performance improvement
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Turning Performance Problems Around

• Observe and address performance issues quickly
• Document conversations and follow up to ensure correction
• Apply a model to get performance back on track
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Appraising Performance

• Link performance evaluations to stated expectations
• Use descriptive language to coach for improvement
• Conduct effective performance appraisal discussions
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Coaching Smart People

• Spot coaching opportunities and apply a model for coaching
• Recognize what motivates your employees
• Identify behaviors that help foster a coaching climate
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Delegating Smartly

• Specify what work to delegate and why
• Choose the right person to delegate to
• Use a model for successful delegation
• Identify your delegation strengths and weaknesses and minimize the latter
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